The Key to 3PL Success is Exceptional Support

Step inside the Core Logistics Services 3PL warehouse with founder Cass Strunk, as she shares their journey — from searching for a 3PL provider for small batch supplement supplies to starting their own 3PL warehouse staffed by the husband and wife duo. 

Join Cass as she shares her experience in searching high and low for the right 3PL WMS software solution for their business — finding the ideal solution for their team, for their customer profile, and unlocking growth for their future.

The right 3PL software can make all the difference to your business growth — with unique features and workflow automation allowing you to unlock new operations and offer more to customers. Yet, the support behind the scenes still sets a company apart and lets you unleash the full potential of your business. 

“I feel like CartonCloud is truly the third person in our warehouse,” Cass explains, detailing her journey in searching for the right solution — and finding more than just powerful software with CartonCloud. 

“Whenever I have a question, the answer is never no! They always find a way!” she said.  "They have just been so incredibly helpful, I couldn't ask for more.”

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Asking the right questions to find the right 3PL WMS 

Cass knew their business needed powerful solutions to remove manual tasks and harness automation to save time, boost accuracy, and unlock growth potential. When they decided to start their 3PL warehouse, specializing in supplements and wellness products, they knew they needed a robust Warehouse Management System (WMS) to manage their complex inventory requirements. 

"As we researched, we were talking to a real team, they answered the questions — we wanted the right software! I asked on many occasions to speak with various people from technical solutions and onboarding — and they were always happy to talk and answer my questions,” Cass said. 

“I asked so many questions! I asked to talk to so many people,” Cass said, of her journey researching CartonCloud’s solutions. “I saw a demo to see it working in real-time, I asked questions specific to our business, and the team were always ready to answer everything and help me understand.

The first step is getting on a call, to speak with the team and see the software in action for yourself! This will not only give you a great understanding of all of the features and workflows available to automate your operations — but also gives you the chance to meet the team who will be your software partners, and get a feel for their customer service standards.

The speed of replies, their willingness to answer questions, and their commitment to customer service is important to know up front— so that you know you have a team who has your back when you need it. At CartonCloud, we put our customer's success first, ensuring smooth and supported onboarding, comprehensive online learning and guides for the whole team, an ongoing world class support.

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How to Get Your 3PL Software Up and Running Faster

Once they decided on CartonCloud as their software provider, Cass breezed through the onboarding process, getting their system up and running quickly — and then extended her knowledge online through the CartonCloud Academy! 

“I used CartonCloud Academy when we first onboarded with CartonCloud,” Cass explains. 

“When you’re starting off with a new WMS software, it can be really complicated to learn all of the steps, systems and what it’s really capable of! 

“The CartonCloud team were really helpful, but it was nice to be able to go online to CartonCloud Academy to search for the answers myself. They have step-by-step walk throughs, and video guides to help you understand exactly what it is you’re looking to do.”

“We love the wave picking feature in CartonCloud! The app is extremely helpful in wave picking, we can do everything in our mobile app when we are in the warehouse. As we are picking, we can see each item that needs to go. The process is seamless. It helps us ensure we are working efficiently, from picking and packing, shipping labels, and right out the door to reporting — it’s truly end-to-end software!” 

Not all logistics software is built the same — and no two logistics companies are the same! It's important to find a software provider that can scale and grow with you — with specific workflows and features designed for your company workflows and operations. CartonCloud is built by logistics people, for logistics people and delivered with expert advice and support. What's more, we work closely with our customers to identify and define the features that matter most to them — to help us in enhancing our solution, to continue to deliver more to our customers.

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Get up and running faster, for fast ROI

Have you waited weeks or months to hear back from software providers on support or implementation questions? At CartonCloud we stand behind our software solutions every step of the way — ensuring our customers can access a real person whenever they need and find expert advice and easy-to-follow guides for self-help and online training. Our customer success is what drives us and truly sets us apart. 

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The Power of Great Customer Service

We love hearing from our customers and regularly receive special mentions to our operations and support team members like Olivia, Jamie, Jenna, Mitch, Eddie, and of course, the well-known Tony (see Tony’s customer visits on YouTube!), who continuously provide unmatched services. (Check out our Google Reviews for personalized thank you messages to our wonderful team!)

"I want to thank Olivia!” said Cass. 

“She’s amazing! The service I get from Olivia is unmatched.”  

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For any small 3PL warehouse looking to streamline operations and drive growth, it starts with having the right tools — and the right support to help you unlock the most from your operations.

If you're seeking a reliable, innovative solution with unparalleled customer service — see why over 500 companies trust CartonCloud to grow their businesses across the Americas and Australia. With an intuitive interface built by logistics people with real-world industry experience, fast implementation, scalable features, and support team that puts customers first, you can transform your warehouse operations.

Selecting your 3PL software system is one of the most important decisions for your business — and getting the right solution can be the difference between expansion and growth — or headaches and limitations.

At CartonCloud we put our customers first. Our goal is to help you find the right software for your operations — to allow you to scale and grow your business with ease. For Cass, CartonCloud’s expert team and powerful solutions clearly set it above the rest. 

Find out more — book your free demo to get a custom software tour today.